Today I went to Best Buy to take a class called Tech-Smart Savings. I signed up for it through the Best Buy website. It was really easy to set up. They offered class times two times daily. They even had appointments for the weekend, which I appreciated because I didn’t want to take the kids with me.
The minute I walked through the door, I was greeted by a friendly employee who directed me to the Solution Central kiosk. Although, since it was centrally located, it would have been easy to find on my own.
Geek Squad Solution Central is a new type of customer service for Best Buy. It is meant to bring a new level of customer service to your shopping experience. Services include “Walk-Out-Working”, “1-on-1 Consultations”, and “Technology Debriefing Classes”. “Walk-Out-Working” is meant for customers who have bought a device and would like consultation on how to use it before they leave. Should you want to come back to learn later, you can make an appointment for the “1-on-1 Consultations”. And of course, what I signed up for, the “Technology Debriefing Classes”. There are several different classes to choose from.
When I approached Solution Central, another friendly employee offered to help me right away. She then told me to wait a moment, for the person who was going to work with me.
My Technology Education Agent (TEA) was very welcoming. He clearly was interested in working with me and seemed to enjoy his job. I was a little surprised that my class did not include any sort of presentation. It seemed more to me that it was a 1-on-1 consultation.
My TEA showed me some really cool apps for my IPhone that I had never heard of. He answered all of my questions and showed me some things that my phone could do. When I asked him a question that he didn’t know, he actually went to ask someone who knew; which I appreciated. I like the personal touch that this service provides.
Two things that I think could be improved upon, are adding a few more employees to the kiosk. A line started forming and I felt bad for the elderly man who had to wait while we talked about cool apps. I also think that giving the employees a presentation to use for the classes might be beneficial. Although, I worry that this could make the experience less personal.
The reviewer has been compensated in the form of a Best Buy Gift Card and/or received the product/service at a reduced price or for free.
All opinions are completely my own. My participation is voluntary. I am disclosing in accordance with FTC 16 CFR Part 255.
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